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Accessibility

Te Kuhu Mai

Getting Here

Nōku te Ao Capital E is located in the heart of Wellington City. To reach us, take a 5-minute walk from Lambton Quay and carefully cross Jervois Quay towards the Wellington Waterfront. For more information on bus stops and timetables, you can plan your journey on Metlink.

Wellington Train Station is a 20-minute walk to Capital E. Cross Jervois Quay and soak in the breathtaking view while you take a stroll alongside the Wellington Waterfront. When you reach Ferg’s Kayaks, take a right to reach Capital E’s vibrant, colourful building.

There is a 15-minute loading zone outside Capital E, which is monitored by Wellington City Council parking attendants. For more information about accessible parking in central Wellington, click here for the Accessible Wellington Map (Text version here), or here for the Accessible WebMap.

PlayHQ

PlayHQ is accessed from a double manual door entry on Queens Wharf and is wheelchair accessible. The activities in PlayHQ are for children under five years, so many are low to the ground, however, PlayHQ is staffed with a Capital E team member who can assist with any of the activities. Our reception desk has an accessible area for retail transactions. There is an accessible unisex toilet. Certified service dogs are welcome at Capital E, and there is a sign-language welcome video at the entrance

For a guide to visiting PlayHQ, including what to expect on a visit, download the Capital E PlayHQ Social Story (PDF) or here for the Capital E PlayHQ Social Story (Word Document).

OnTV and MediaLab

The Digital Education suite (OnTV and MediaLab) is located upstairs at Capital E. They can be accessed via an elevator from the TSB arena foyer. If this is required, let a Capital E team member know and they will provide further information. There is an accessible unisex toilet located on the ground floor. We have an Evac Chair for use in an emergency and a trained staff member on site at all times. We welcome certified service dogs at Capital E, please let a Capital E team member know at the time of booking your digital education session.

For a guide to visiting MediaLab, including what to expect on a visit, download the MediaLab Social Story (PDF) or here for the MediaLab Social Story (Word Document).

Companion/Support Person Ticketing

Companions/support people can obtain complimentary tickets to paid exhibitions, events and programmes they are attending with a ticket holder.

Please get in touch with us by email (capitale@experiencewellington.org.nz) or by phone (04 913 3740) once you have purchased your ticket to arrange the complimentary companion/support person ticket. 

Safe Spaces Statement

Capital E strives to provide a safe space for all, regardless of gender identity and expression, sexual orientation, physical ability, appearance, neurodiversity, physical appearance, body size, ethnicity, nationality, race, age, or religion. 

Harassment and harmful behaviours towards anyone at our sites including our staff, other visitors, artists, or contractors will not be tolerated. Perpetrators of such behaviour will be asked to leave immediately. 

Harassment and harmful behaviour include but is not limited to: 

  • Racist, sexist, classist, transphobic, homophobic, ableist, religiously bigoted comments.  
  • Intimidating and bullying behaviour.  
  • Failure to respect other’s boundaries.  
  • Inappropriate sexualised behaviour or advances. 

Our goal is that all people feel supported and welcomed in our spaces, and we take your safety and wellbeing seriously. If you have any concerns, and/or experience any inappropriate behaviour while you are here, please notify a member of our staff, or email us on experience@experiencewellington.org.nz 

Capital E Be Accessible Silver 2015

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