Our store operates in Wellington, New Zealand, and all transactions are processed in New Zealand Dollars (NZD) and include GST (sales tax) of 15%, with the exception of donations. Our secure server software uses industry-standard SSL encryption technology. SSL (Secure Socket Layer) encrypts, or encodes, your personal information, including credit card number, name, and address so this information would be rendered unreadable should someone try to intercept it.
Goods supplied through the webshop are purchased on a firm sale basis. Please choose carefully, and check your order details before making payment. Returns will not be accepted for any change of mind purchase. If you receive an incorrect or faulty product, please immediately contact us prior to returning the item and we will arrange, as appropriate, either a goods exchange or a refund. Goods will not be accepted for return or refund without prior authorisation, and/or that are later than 30 days after you receive the goods. To assist with processing the return, please also return the original packaging. If your order is lost during delivery, we will send you a replacement (depending on product availability) once the maximum delivery time has expired. We ask that you contact your local mail centre before contacting us in case your order is being held. All replacement items for lost / damaged products will be shipped at our cost. Credit card refunds will be processed within 5 working days of our receipt of the goods, but may take longer than that to appear on your credit card statement. Please note that cheque refunds require a long processing time. If you cancel your order after it has been shipped, the above policy will apply. If you wish to query your final payment, please contact us.
National Theatre for Children public performances
Capital E, part of Wellington Museums Trust, trading as Experience Wellington, will be known as The Promoter within these terms and conditions.
Our online store currently only ships within New Zealand.
When you place an order, we will quote shipping for you based on the availability of your items. Please note that the shipping rates for items we sell are weight and size-based. We charge a flat rate for shipping based on these measurements. All weights will be rounded up to the next 100gms to reflect the policies of the shipping companies we use.
Our Commitment to Protect your Privacy
It is important that you know what personal information Experience Wellington (known here as “we”, “us” or “Experience Wellington”) collects about you and how it is used.
Experience Wellington is the parent organisation for Wellington Museum, Space Place, Nairn Street Cottage, the Cable Car Museum, Capital E, and City Gallery Wellington.
There are several reasons why we collect your personal information, such as helping you find new experiences you will love, sharing news for marketing and fundraising purposes, and as otherwise required by law.
Part of providing you with our arts, culture, science and childrens events is understanding what you enjoy and want to know. When we know you better, we can offer you more of what you want. We only wish to contact you about things you will be interested in, so the information we collect will help us do this.
When you purchase or book an experience with us, we use your information to:
For our business functions:
We store data (including your personal information) on a secure Microsoft cloud platform, Microsoft Office 365 applications and other third party platforms. We protect our data with all reasonable technical and process controls.
We will not share your data with any third parties or partners unless we explicitly request your permission.
All our experiences offer entertainment and education experiences for children and young people. We will only collect and store the minimum information required to deliver these experiences, for our Ministry of Education reporting, and for marketing purposes.
In the few instances where we collect the personal information of children, we will always seek parental or caregiver consent.
The Experience Wellington and Capital E Child Protection Policy can be found here.
Our websites issue a non-personalised “cookie” to each visitor. As you navigate our sites, your usage is tracked to help us provide a better online customer experience and improve online content. We look at repeat visitors, the length of time you spend on our websites, and navigation pathways. Cookies are also used in e-newsletters to our mailing list subscribers to personalise content and track interest via the links you click.
When you use a social media feature within our websites, and post to social media platforms, the social media site will provide us with some information about you.
On occasion we may have a photographer or videographer at our venues or events capturing the experience. These photos or video may be shared by Experience Wellington and used to show the activities at our organisations.
If you do not wish to be photographed or appear in a video, please let our photographer or other team member know.
If we share an image of you that you don’t want to have shared, please contact us via our website.
Where you voluntarily provide information (personal and otherwise) via our surveys, we will only use that information for the specific purpose stated, including reporting requirements, funding applications, and building our understanding of our audience.
If you choose to complete an online form or contact us by email for any reason, we will only record your email address and other contact details that will enable us to respond to your enquiry or feedback. Your details will not be added to a mailing list or used for any other purposes unless you have provided your consent.
We only keep your information for as long as it is required to provide you with the services you need, for as long as you are interested in hearing from us and for any legal purposes for which we are obliged to keep the information.
We will remove subscribers after a period of inactivity inline with our policy.
We take all reasonable steps to ensure the personal information we collect is protected against loss, unauthorised access and disclosure or any other misuse.
OnTV school shows with permission to be uploaded to the internet will be retained on the YouTube/CapitalENZ channel for the duration of the current year and the following year.
All recorded shows will be available for download from our website capitale.org.nz/digital downloads for the duration of the current year and the following year. All recorded OnTV shows and work created in the MediaLab will be archived at Capital E for a period of five years.
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