You will be sent an initial invoice for a 20% deposit once your booking request has been processed. The deposit must be paid within ten working days of issue to confirm the booking. If the deposit is not paid within this time, the held seats will be released. The booking is not confirmed until the deposit has been received and you have received a confirmation email from Capital E.
Final numbers and full payment for the booking must be received at least ten working days before the performance, or the booking will be considered cancelled. If your numbers increase, you must let us know before attending the performance as additional seats are subject to availability. You will be sent an additional invoice for any seats added to your booking, and full payment must be received before you attend the performance.
Bookings made within four weeks of the performance will be issued a full invoice and payment must be received before attending. Please ensure prompt payment to guarantee your booking.
The initial 20% deposit is refundable only if you cancel the booking in writing prior to 20 working days before the date of your performance. All other refunds are at the discretion of Capital E and considered on a case-by-case basis.
We are aware of the uncertainty caused by the possibility of fluctuating alert levels. Please be assured that we are doing everything we can to ensure you feel safe and confident when you visit our shows.
If we do have to postpone a show, your tickets will automatically be transferred to the new dates. In the event we are unable to deliver a show to your region due to Covid-19 obligations your booking will be transferred to our next tour. If you are unable to attend the new dates, we will arrange for credit or refund of your deposit.
In order to provide a safe and welcoming environment, whether in Alert Level 1 or 2, we have made the decision to cap our maximum audience in each performance to Alert Level 2 capacities. We hope this will help provide some certainty for you in regards to bus bookings and managing children’s expectations.
The safety of our audience and our team is paramount, and we appreciate your support as we work to keep each other safe. Please be assured we will work alongside you to create the best possible outcomes for you and your tamariki.